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Important Policy Updates & Support for Digital Tool Use at Our Clinic

As we continue to enhance our services and operational efficiency, we're implementing critical updates to our booking and cost policies, effective immediately. These changes, designed with our clients' best interests in mind, aim to improve accessibility, convenience, and fairness for everyone involved. Alongside these updates, we're addressing concerns about the use of digital tools for appointment management, emphasizing support for those who may feel apprehensive.

Foot Drill at the Penicuik Podiatrist Clinic

Policy Updates Overview:

  1. Pre-payment for Patients with Previous No-shows: A pre-payment is now required for appointments from patients who have previously missed appointments without proper cancellation. This measure is designed to reduce missed appointments and improve service availability.

  2. Administrative Charge for Manual Bookings: A £10 administrative fee applies to appointments requiring manual input by our staff. This fee does not apply to appointments booked in the clinic during a previous visit, provided any changes are self-managed online. The rationale is to cover the extra resources needed for manual management and encourage the use of our efficient self-service options.

    • Rationale Behind the Administrative Charge: This charge is implemented instead of across-the-board price increases, aiming to avoid unfairly impacting patients who utilize our digital tools for self-management. It's a targeted measure to maintain affordability while covering necessary administrative costs.

  3. Support for Using Digital Tools: We understand some patients may feel overwhelmed by digital appointment management tools. However, many of our patients, including the elderly, have successfully adopted these tools. To support those who need extra help, Marc, our practice manager, is available to provide personalized guidance on using our digital platforms.

Detailed Policies and Support:

  • Booking and Changes: To avoid the administrative charge, we encourage booking your next appointment during your current clinic visit and managing any changes through our online platform. This dual approach ensures efficiency and keeps our services affordable.

  • Overcoming Digital Apprehension: Like learning to swim, navigating digital tools can become second nature with guidance. Marc is committed to offering one-on-one support, subject to his availability, to ensure all patients feel confident in using our digital services.

  • Our Commitment to Accessibility and Fairness: These policy updates and the support offered for digital tool use reflect our dedication to enhancing service efficiency without compromising on accessibility. We aim to empower all patients to manage their appointments easily and efficiently.


Our clinic is committed to providing high-quality care and an efficient, accessible service experience. We believe that by embracing these policy updates and taking advantage of the support available for digital tool use, we can enhance the healthcare experience for all our patients. We appreciate your cooperation, understanding, and willingness to adapt to these changes. If you have any questions or need assistance, please don't hesitate to reach out to our team.


Thank you for your continued trust in our services. Together, we're making healthcare more efficient, accessible, and patient-friendly.

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